T&T Rewards Terms and Conditions

The T&T rewards program (the “T&T Rewards Program”) is a rewards program offered by T&T Supermarket Inc. (“T&T”, “our”, “we” and “us”) under these terms and conditions (“Terms and Conditions”).

You can collect T&T rewards points (“Points”) on eligible purchases at all T&T and Osaka Supermarket stores in Canada (hereafter referred to as the “T&T Store(s)”) and online at https://www.tntsupermarket.com for redemption of certain rewards. For a full list of T&T Store locations, please visithttps://www.tntsupermarket.com

You can join the T&T Rewards Program by registering for an account (the “Account”) either: (a) online at https://www.tntsupermarket.com/customer/quick/create/ or on the T&T Mobile App by visiting your applicable app store and you will receive your T&T Rewards Card electronically, or; (b) by completing the paper application form provided at T&T Stores and receiving a set of T&T Rewards Cards instantly. Membership is free and you do not need to buy anything to open an Account.

We may change the methods for participating in the T&T Rewards Program from time to time, in our sole discretion. These Terms and Conditions replace any other terms and conditions that we may have provided to you and govern your participation as a member in the T&T Rewards Program. By registering for an Account, you (or your parent or legal guardian on your behalf, as the case may be), accept and agree to be bound by these Terms and Conditions, including as they may be amended from time to time.

To be a member of the T&T Rewards Program, you must be a Canadian resident, aged fourteen (14) years or older, and must obtain the consent of your parent or legal guardian if you are under the age of majority in the province or territory in which you reside, and such consent is a requirement in the jurisdiction of your residence. T&T Rewards Program membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from T&T in its sole discretion.

Each registered Account includes: (a) if registered at a T&T store or by paper application form in T&T Stores, one (1) main T&T Rewards Card and two (2) mini T&T Rewards Cards which may be shared with up to two (2) other individuals; or (b) if you registered online or through the T&T Mobile App one (1) primary Account and two (2) associate Accounts for you and two (2) other designated individuals (“Shared Member”) . All Points earned whether through the T&T Rewards Card or online will be applied to the same Account. Each Shared Member of the Account agrees that the other members of the Account can utilize the Points on the Account. T&T is not responsible for the misuse of Points by Shared Members of the Account or by the misuse of the T&T Reward Card.

You must ensure that you keep your personal information associated with the T&T Rewards Card updated or notify us if you change it at any time by contacting our Customer Service Counter at T&T Stores or update through T&T Mobile App. If you do not keep this information up-to-date, you may not be able to receive relevant notices from us regarding the T&T Rewards Program.

In any one transaction, Points may only be earned on a single T&T Rewards Card, and may only be credited to a single Account.

Every eligible purchase of $20 or more (before tax and after any applicable discounts, coupons, or other deductions) can earn Points. Delivery fees including but not limited to shipping and handling are in addition to the purchase price. Points will be awarded in increments of twenty (20) Points for each $20 spent on eligible purchases at T&T Stores, T&T Mobile App or online at https://www.tntsupermarket.com. For example, where $38 is spent on an eligible purchase, you will receive 20 Points; where $75 is spent on an eligible purchase, you will receive 60 Points. All references to dollars or “$” are in Canadian dollars.

To earn Points, you must provide your T&T Rewards Card number (on either the T&T Rewards Card or T&T Mobile App) at the time of purchase. Otherwise, no Points will be earned once the transaction is completed.

Eligible purchases are defined as net purchase amount, excluding prescription items, gift cards, tickets, stamps, lotteries, telephone cards, newspapers, tobacco, wholesale sales, applicable sales taxes, deposit, eco-fees, coupon discount, any other products or services that may not be legally offered in connection with the T&T Rewards Program, and any other products or services that we may specify from time to time or where prohibited by law. Points will be earned on purchases made with T&T gift cards at the time the T&T gift card is redeemed.

Points earned may take up to twenty-four (24) hours after your purchase to be reflected in your Account.

You can check your Point balance from the purchase receipt, or on the T&T Mobile App. To the extent permitted by law, we accept no liability for any errors in the Points balance displayed.

Our records of the number of Points earned, redeemed or deducted are deemed accurate. If you have a concern regarding your Account balance, you must contact us and provide relevant evidence within forty-five (45) days from the relevant transaction date to report any discrepancy. If we do not hear from you within forty-five (45) days, it means you agree with us about those Points.

Once your Point balance reaches a number of specified Points, you may redeem items by presenting your T&T Rewards Card at a T&T store counter or through the T&T Mobile App subject to any terms and conditions announced at the relevant redemption period.

Points cannot be transferred to other Accounts under a different registered primary T&T Rewards Card holder or redeemed for cash. Points have no cash value and are not exchangeable for cash. Points cannot be assigned, exchanged, purchased or given by gift. Points cannot be sold, traded, bartered, rented or otherwise disposed of. Points are void if sold for cash or any other consideration.

Please refer to in-store or online announcements or the T&T Mobile App for selection of redemption items. In-store redemption items may differ from online items. All redemption items whether in-store or online are subject to availability. We do not offer internal transfers, reservations or “rain checks”.

Points may be redeemed in any of the T&T Stores or online at https://www.tntsupermarket.com, subject to the applicable redemption details which may be found online or at a T&T Store.

We offer exchanges on the reward items, but no refunds. Original receipt is required and exchanges are subject to item availability. Exchange of general groceries will be accepted within fourteen (14) days of redemption. Exchange on perishable items will only be accepted within forty-eight (48) hours of redemption and are subject to item availability. Special terms and conditions may apply on reward items which may be found online or at a T&T Store.

We accept no responsibility for all redemptions on your Account, including but not limited to all redemptions made on your Account while your T&T Rewards Card was lost or stolen, and all redemptions made on your Account as a result of unauthorized access to your Account, such as due to a failure to safeguard your password.

On products returned for refund, any Points earned for the original purchase will be deducted from the member's Account balance.

If no Points are currently available, your Account balance may become negative.

Please refer to the T&T Return and Exchange Policy from the receipts or notices posted in T&T Stores or online at https://www.tntsupermarket.com.

If your T&T Rewards Card is lost, stolen or broken, please fill out the Card Replacement Request Form and return it to the Customer Service Counter at your local T&T Store. Your name and phone number are required to be verified upon your Card Replacement Request Form submission. The new replacement T&T Rewards Cards will be available for pick up within seven (7) days at the same T&T Store location.

The old T&T Rewards Cards will be deactivated and your Points balance will be transferred to the new replacement T&T Rewards Card based on the latest system record. You understand and agree that T&T is not responsible for any Points lost due to the loss of the T&T Rewards Card.

All Points will expire if your Account is not active (i.e. no Points collection at a purchase, or no redemption) for a period of one (1) year.

Failure to meet or observe any of these Terms and Conditions, or intentional misuse of this T&T Rewards Program, may result in membership termination with immediate effect at the sole discretion of T&T.

Misuse of the T&T Rewards Program includes, but is not limited to, at our sole and absolute discretion any excessive and unnecessary returns or refunds of purchase. T&T reserves the right to cancel or remove Points which have been issued to a member’s Account by mistake or due to a system or human error. T&T will not tolerate misuse of the system when/if an error in the number of Points occurs, and such misuse can lead to termination of the member’s Account and prohibition from future use at T&T’s sole and absolute discretion.

In the event of membership termination, no compensation will be offered to you for Points earned. All accumulated Points in your Account may be forfeited and removed from your Account.

T&T reserves the right to cancel, restrict, suspend, substantially modify or otherwise change the T&T Rewards Program or these Terms and Conditions at any time. On such occasion, notice will be sent to you using your email or mailing address (if you have provided us with such an address) advising you of these changes at least sixty (60) days before the effective date or will be posted at T&T Stores and onhttps://www.tntsupermarket.com. In the event that the amendment entails an increase in your obligations or a reduction in our obligations and you do not agree to such amendment, you may close your Account and cancel your participation in the T&T Rewards Program without cost or penalty by sending us notice to that effect no later than thirty (30) days after the amendment comes into force, at the address or email address indicated in the notice. You will then have forty-five (45) days to redeem any Points in your Account. Any Points that are not redeemed after forty-five (45) days will be forfeited. If you do not exercise your right to rescind or cancel your participation in the T&T Rewards Program by sending us notice no later than thirty (30) days after any amendment comes into force, your continued participation in the T&T Rewards Program at any time after such thirty (30) day delay has expired will constitute your consent to be bound by the amendment.

Should you, the registered primary T&T Rewards Card holder, choose to close your Account, you will have forty-five 45 days to redeem any Points accumulated in your Account. Any Points not redeemed after 45 days from the closure of your Account will be forfeited and removed from your Account. Upon the death of a registered primary T&T Rewards Program member, the member’s Account will be closed and any Points in the Account will be forfeited.

The T&T Rewards Program is subject to the Privacy Policy located at https://www.tntsupermarket.com/privacy-policy, as amended from time to time. By agreeing to these Terms and Conditions, you are also agreeing to the terms of the Privacy Policy and you undertake to review those terms. If you have any questions or concerns about the collection of this information, please contact us by writing to: T&T Privacy, 6311 Fraserwood Pl, Richmond, BC V6W 1J2, or by e-mail at:tntprivacy@tntsupermarket.com.

If there is any inconsistency or conflict between the English, French and Chinese versions of these Terms and Conditions, the English version shall prevail.

Unauthorized reproduction of any T&T Rewards Card is prohibited and can result in legal prosecution. All T&T Rewards Cards belong to us and may be revoked at any time at our sole discretion.

You are responsible for protecting and keeping secure your Account and T&T Rewards Cards on your Account and any password or security questions used in connection with your Account and T&T Rewards Cards.

We reserve the right to terminate the T&T Rewards Program, or any part of it, at any time on prior written notice. If the T&T Rewards Program is terminated, you will have up to forty-five (45) days after the effective termination date to redeem any Points in your Account. After the expiry of the forty-five (45) day period, any Points that have not been redeemed will be forfeited.

We reserve the right to sell or transfer all or part of the T&T Rewards Program to a related company or to a third party, to merge with another entity or to engage in any form of corporate, reorganization or financing transaction. In addition, the manner in which the T&T Rewards Program is provided to you may change. Please refer to our Privacy Policy at https://www.tntsupermarket.com/privacy-policy, for details as to how your personal information would be handled in such cases.

If any of the information you were required to submit when you registered for the T&T Rewards Program changes (such as your name, mailing address, email address or phone number), you must let us know immediately and give us your current information. We are not responsible if we cannot contact you because you have not given us current, accurate information.

We reserve the right to refuse to allow you, any Shared Member or proposed member on a Account to join the T&T Rewards Program for any reason in our sole discretion, including for not meeting the eligibility requirements or for having a membership cancelled previously.

To the extent permitted by law, by participating in the T&T Rewards Program, you (and your parent or legal guardian on your behalf, as the case may be) agree to release and discharge us, our subsidiaries, Loblaw Companies Limited (“LCL”), and each of LCL’s other subsidiaries and its parent company, and any other third party that may from time to time participate in the T&T Rewards Program, and our, and each of their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person or entity relating in any way to the T&T Rewards Program, your participation in the T&T Rewards Program or the redemption and use/misuse of any item or reward obtained through the redemption of Points or otherwise in connection with the T&T Rewards Program.

We reserve the right to withdraw or temporarily change or suspend all or part of the T&T Rewards Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the T&T Rewards Program as set out in these Terms and Conditions. Any attempt to deliberately damage any website or to undermine the legitimate operation of the T&T Rewards Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.

Our failure to exercise any of our rights, powers or remedies in these Terms and Conditions or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.

Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”. Any dollar amounts referenced in connection with the T&T Rewards Program or these Terms and Conditions are referenced in Canadian dollars.

Each of the provisions contained in these Terms and Conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms and Conditions.

If you have any questions about the T&T Rewards Program, or would like to find out more information on how to join the T&T Rewards Program, speak to a Customer Service Counter at any T&T Store or call our Customer Service Hotline at 1-877-321-8113 (Eastern Region) / 1-866-868-5678 (Western Region) or on our website https://www.tntsupermarket.com/contactus/. https://www.tntsupermarket.com/contactus/.