Shipping Policy

Delivery & Pickup Policy

Express Delivery

1) Available Products

Products in all categories, including Snacks, Food Essentials, Beauty & Household, Fresh & Frozen, Kitchen and Bakery are available in this service.

2) Delivery Areas

We offer express delivery service in selected areas. Please click to see if your address is covered at https://www.tntsupermarket.com/activity/express-delivery-areas

3) Delivery Time

We offer limited time slots per day on a first-come, first served basis. You can get your groceries delivered as early as the next day. Order cut-off for next day delivery will be 8pm.

4) Delivery Charges

Effective May 30, 2022, the new delivery charges will apply. This helps to support capability enhancements as we strive to maintain the high service levels.

Handling fee: $4.99

Delivery fee: $5.99 (flat on orders within 80 lbs.)

Overweight Surcharge: $0.5 for an additional 1 lbs. on orders over 80 lbs.

Please refer to the checkout page for final delivery charges.

Note:

• We’ll inform you prior to our delivery.

• For food safety reasons, someone must be present to receive the order. We do not redeliver your order after a failed first attempt and your order will be canceled. A restocking charge of 20% of your total order will apply.

• To avoid missed delivery, please make sure the address provided is correct.

• For condo/apartment, you may be required to pick up your delivery in the lobby.

• Delivery may be delayed due to unforeseen reasons.

 

Mail to Home

Currently, we use Canada Post expedited service as an authorized third-party fulfillment and delivery provider for all mail to home orders.

Orders can be delivered straight to your home or a Canada Post office near you, based on your selected preference at checkout.

1) Available Products

Products in Snacks, Food Essentials and Beauty & Household categories are available in this service. Please note that products under “Fresh & Frozen” category cannot be delivered by the Canada Post as these products require temperature-controlled delivery.

2) Delivery Areas

We deliver to most of Ontario (ON), British Columbia (BC), Alberta (AB), Manitoba (MB), New Brunswick (NB), Nova Scotia (NS), Saskatchewan (SK), Yukon (YT), Northwest Territories (NT), Newfoundland and Labrador (NL) and Prince Edward Island (P.E.I), except Nunavut (NU).

*Postal codes start with X0E, X0C, X0B, X0A, A0P, A0K, Y0B are currently not covered

3) Delivery Charges

Effective May 30, 2022, the new delivery charges will apply. This helps to support capability enhancements as we strive to maintain the high service levels.

Please refer to the checkout page for final delivery charges.

The map below illustrates the shipping charge for each delivery area. Want to save more on shipping?

  • Areas shaded in green: $3.99(shipping fee) +$6.99(handling fee) within 20 lbs. $0.5 will be charged per additional pound.
  • Areas shaded in orange: $7.99(shipping fee) +$6.99(handling fee) within 20 lbs. $0.5 will be charged per additional pound.
  • Areas shaded in blue: $14.99(shipping fee) +$6.99(handling fee) within 20 lbs. $0.5 will be charged per additional pound.

 

delivery

Shipping Fees (for delivery to home and to your selected Canada Post office location):

Destination Handling Fee Basic Shipping Fee   For orders >20lb
Ontario $6.99 $ 3.99 + $0.5 for each additional Lb
Alberta $6.99 $ 3.99
British Columbia $6.99 $ 3.99
Manitoba $6.99 $ 7.99
Saskatchewan $6.99 $ 7.99
Nova Scotia $6.99 $ 7.99
New Brunswick $6.99 $ 7.99
Yukon $6.99 $ 14.99
Northwest Territories $6.99 $ 14.99
Newfoundland and Labrador $6.99 $ 14.99
P.E.I $6.99 $ 14.99

4) Delivery Time

Normally, your order will be delivered within 3 to 5 business days. Delivery time may be extended due to unforeseen reasons and during the holiday period. Please note no orders will be delivered on statutory holidays.

Note:

• If your order is returned to T&T due to your failure to pick up the order from a Canada Post office location within the required timeframe, any shipping costs charged to you in respect of that order will not be refunded to you.

• You will receive an email or other communication with order shipping information after you have paid for your order. You may also track your order in “My Order” or through the Canada Post website.

• Please ensure that you submit your order with accurate delivery details, including the delivery address, particularly the unit number, in order to avoid further issues with delivery.

• Delivery time may vary due to external factors.

 

Click & Collect

1) Available Products

Products in all categories, including Snacks, Food Essentials, Beauty & Household, Fresh & Frozen, Kitchen and Bakery are available in this service.

2) Pickup Locations

We currently offer 25 pickup locations across the country including 24 T&T stores. More non-store pickup spots will be available in the near future.

3) Pickup Time

We offer limited time slots per day on a first-come, first served basis. Your pickup order can be ready as early as 4 hours after it is placed or on the same day. Order cut-off for same-day pickup will be 2pm.

4) Handling Fee

$4.99 per order and no additional charges will apply.