Shipping Policy
T&T Canada Delivery & Pickup Policy
Effective Date: [July 2026]
This Delivery & Pickup Policy explains how T&T Supermarket provides delivery and pickup services for online orders placed through our website and mobile application.
This Policy forms part of and is subject to our Terms of Use. Please also review our Return and Refund Policy and Privacy Policy, which together govern your purchase and use of our services.
Important Fee Disclosure
All mandatory fees—including handling, delivery, restocking, and cancellation charges—are disclosed below. Taxes apply where required by law.
1. Options
Depending on your location, T&T offers 3 options for online orders:
• Express Delivery – same-day or next-day delivery by T&T or its delivery partners.
• Mail to Home – shipment of eligible non-perishable products through third-party carriers, for example, Canada Post.
• Click & Collect – pickup of online orders at selected T&T store locations.
Availability of each option is determined by your delivery address or selected store. T&T may update, suspend, or discontinue any option prospectively, as described in Section 5 below.
2. Express Delivery
T&T and our third-party service providers will deliver your order directly to your location.
a. Eligible Products
All products available on our online store are eligible for Express Delivery.
b. Delivery Areas
We offer Express Delivery service in select areas across Canada. Please click to see if your address is covered at https://www.tntsupermarket.com/how-it-works
c. Delivery Time & Cut-Offs
We offer limited time slots per day on a first-come, first-served basis. Depending on your location and order volumes, we deliver your order as early as the same day it is placed or on the following day.
Order Cut-off Times:
• Same-Day Delivery: Order by 11:00 a.m. local time of the day of delivery.
• Next-Day Delivery: Order by 9:00 p.m. local time of the day before the delivery date.
Cut-off times may vary by area and are displayed on the “My Cart” page during checkout. In unforeseen circumstances, T&T may adjust or suspend delivery time slots.
d. Fees (Disclosed at Checkout)
| Fee Type | Amount | Notes |
| Handling Fee | $4.99 per order | Covers order processing, picking, and packing costs. |
| Delivery Fee | $5.99 per order (up to 100 lb) | Flat rate; excludes tax. |
| Overweight Surcharge | $0.50 per lb for each pound over 100 lb | Automatically calculated at checkout. |
Fees Table (Express Delivery)
Fees listed do not include tax. Please refer to your checkout page for the final and total charges for your delivery order.
e. Delivery Requirements & Failed Delivery
Please ensure your delivery details are accurate and complete to prevent failed deliveries. If you select “Leave at Door,” delivery personnel will leave the order at the location you specify, e.g., door, yard, locker, mailroom, leasing office. If “Leave at Door” is not selected, an adult must be present to receive the order. For condos or apartments, you may need to pick up your order at the lobby. Risk of loss passes to you once the order is left at the designated location.
No Redelivery: We do not offer automatic redelivery for failed attempts. If a delivery fails because the address or recipient was unavailable, the order will be cancelled and a restocking fee of 20% of the order total, excluding taxes and delivery fees, will be charged, plus any reasonable costs for disposal of perishable items. All other charges will be processed or refunded in accordance with our Return and Refund Policy.
T&T is not liable for delivery delays due to unforeseen circumstances, weather, accidents, or carrier interruptions, but we will reasonably assist in tracking and resolving issues with our delivery partners.
f. Cancellations & Out-of-Stock Items
Same-Day Cancellations: If you cancel your order on the day of delivery, T&T will charge a cancellation fee of 10% of the order total, plus disposal costs for perishables.
Waiver of Fees: T&T may waive these fees at its discretion for system errors or delivery issues outside your control.
Out-of-Stock Items: If an item becomes unavailable after ordering, you will receive a notification and a partial refund before dispatch, as described in our Return and Refund Policy.
3. Mail to Home
T&T partners with independent carriers, such as Canada Post, UPS or FedEx, to deliver eligible non-perishable products directly to customers’ homes in Canada. We do not deliver to P.O. boxes.
a. Eligible Products
This service is only available for non-perishable products that do not require temperature control, for example, dry groceries, beauty, and household products. Products requiring refrigeration, freezing, heating, or specialized handling—including chilled, frozen, hot, or bakery-customized items—are not eligible for Mail to Home delivery.
b. Delivery Areas
Mail to Home is available in all provinces and territories except Nunavut and certain areas. Enter your postal code at our Mail-to-home Area page to check if this service is available for your address.
c. Fees (Disclosed at Checkout)
As Mail to Home deliveries are performed by third party service providers, handling and mail delivery fees will vary by location. Please refer to the table and map below for details.
The map below illustrates the delivery fees for each delivery area:
• Green Area: British Columbia and Ontario — $6.99 handling fee, $6.99 delivery fee for orders up to 20 lb, plus $0.50/lb over 20 lb.
• Orange Area: Alberta, Manitoba, Nova Scotia, New Brunswick, Quebec and Saskatchewan — $6.99 handling fee, $10.99 delivery fee for orders up to 20 lb, plus $0.50/lb over 20 lb.
• Blue Area: Newfoundland and Labrador, Northwest Territories, Prince Edward Island and Yukon — $6.99 handling fee, $23.99 delivery fee for orders up to 20 lb, plus $0.50/lb over 20 lb.
Delivery Fees:
| Destination | Handling Fee | Delivery Fee (for order up to 20 lb) |
Overweight Surcharge (for each pound over 20 lb) |
| Green Area British Columbia Ontario |
$6.99 | $6.99 | $0.50/lb |
| Orange Area Alberta Manitoba Nova Scotia New Brunswick Quebec Saskatchewan |
$6.99 | $10.99 | $0.50/lb |
| Blue Area Newfoundland and Labrador Northwest Territories Prince Edward Island Yukon |
$6.99 | $23.99 | $0.50/lb |
Fees Table (Mail Delivery)
Fees listed do not include tax. Please refer to your checkout page for the final and total charges for your Mail to Home order.
Actual fees may vary by carrier rate, service level, or promotional period.
d. Delivery Time
Orders are typically delivered within 3-5 business days after shipment confirmation, subject to carrier operations and local service conditions. Orders will not be delivered on weekends or statutory holidays. Seasonal peaks or adverse weather may cause additional delay.
e. Tracking and Notifications
After payment, you will receive shipment and tracking information from T&T or the carrier. You can also view your order status through “My Order” in your T&T account or directly on the carrier’s website using the tracking link provided.
f. Cancellation and Refunds
Once a Mail to Home order has shipped, it cannot be canceled. You remain responsible for all applicable handling and delivery fees. As a general rule, once a shipment is transferred to the carrier, T&T does not issue refunds for the product price or shipping/handling fees. However, we will assist you with carrier claims, and if a claim is approved or a remedy is otherwise required by law, we will provide an appropriate refund or replacement in accordance with our Return and Refund Policy.
g. Carrier Liability and Risk of Loss
Because Mail to Home orders are fulfilled by independent carriers, delivery times, handling, and conditions are governed by each carrier’s terms of service. Risk of loss passes to you once the carrier confirms receipt of the shipment from T&T. However, we will assist you in good faith with carrier claim filings for lost or damaged packages. To the fullest extent permitted by law, T&T is not responsible for non-delivery, mis-delivery, delay, or damage once custody transfers to the carrier. Nothing in this Policy limits your statutory rights regarding damaged or defective products.
4. Click & Collect (In-Store or Curbside Pickup)
T&T offers a convenient Click & Collect service for customers who prefer to collect online orders at selected T&T locations. Certain stores also offer curbside pickup.
a. Eligible Products
All products available on our online store are generally eligible for Click & Collect.
b. Pickup Locations
We currently offer over 20 T&T store pickup locations across the country. More pickup locations are being added.
c. Pickup Time & Cut-Offs
Timeslots for pickup may vary by store and are offered on a first-come, first-serve basis. Depending on product availability and store volume, you can pick up your order as early as 4 hours after it is placed.
Order Cut-off Times:
• Place order at least 4 hours before the desired pickup time.
• Same-Day Pickup: Available for orders placed before 4:00 p.m. local time.
Please refer to your Checkout Page for cut-off times and time-slot options. Items that require special handling, temperature control, or advance preparation, for example, hot food, large cakes, or customized cakes, may require longer lead times.
In unforeseen circumstances, T&T may adjust or cancel pickup times.
d. Fees (Disclosed at Checkout)
A handling fee of $4.99 per order, excluding tax, applies to Click & Collect orders. This fee covers order processing, picking, and packing costs and is disclosed before checkout confirmation.
Fees listed do not include tax. Please refer to your checkout page for the final and total charges for your Click to Collect order.
e. Pickup Process
• When your order is ready, T&T will notify you by email or through the T&T App.
• Please pick up within the designated time window shown in your confirmation.
• If you are unable to pick up your order, notify us in advance to preserve product freshness.
• You may authorize another individual to collect your order by listing their name in the “Notes” section during checkout or by contacting Customer Service before pickup.
• The authorized person must present identification at pickup.
• For curbside pickup, follow in-store signage or staff instructions upon arrival.
f. Failure to Pick Up / Cancellation Fees
You can cancel your order up until one day in advance. Orders not picked up by 8:00 p.m. local time on the scheduled pickup day will be cancelled. Perishable items will be disposed of, and no refunds will be issued. In such case, T&T will charge a restocking fee of 20% of the order total, excluding taxes and fees, plus disposal costs for perishable items. Orders cancelled by the customer on the day of pickup will incur a cancellation fee of 10% of the order total, excluding taxes and fees. These fees are intended to reasonably cover T&T’s handling, restocking, and product-disposal costs. T&T may waive these charges at its discretion in cases of system error, product substitution issues, or store-related service delays. Refunds will be processed according to our Return and Refund Policy.
5. Reservation of Rights
T&T may update or modify this Policy from time to time to reflect operational, legal, or regulatory changes. All updates apply prospectively—that is, to orders placed after the revised Policy’s effective date. Changes will not affect any order that has already been confirmed at the time of modification.
The date at the top of this page shows when the Policy was last revised. Your continued use of T&T’s website, app, or delivery services after any update signifies your acceptance of the revised Policy. You are encouraged to review this page periodically to stay informed about current delivery and pickup terms. In the event of a discrepancy or inconsistency between the English version of this policy and other languages, the English version shall prevail.