Please follow below steps to reset your password:
1. Click "Forgot Password" on the login page.
2. You may reset your password by phone or email.
3. Reset your password by phone:
A. Fill in the phone number which you used to register your account
B. Then, click on “Send Code” button
C. Fill in the verification code sent by the T&T online shop into the "SMS Code” box
D. Fill in a new password
E. Fill in the new password again to confirm password
F. Click the "Set a New Password" button to reset your password
4. Reset your password by email
A. Fill in the email address you used to register your account
B. Click the "Reset My Password" button
C. Login to your email account, look for the email with subject "Password Reset" sent by firstname.lastname@example.org, and then click the "Set a New Password" link in the mail body. If you can't find the email, please click "here" for help.
D. After clicking the "Set a New Password" link, it will direct you to a new page as below. You will need to fill in the "New Password" and "Confirm Password” boxes, and then click the "Set a New Password" button to reset your password.