Shopping Guide

1. Account Registration

1.1 Before you begin your shopping journey at T&T, you need to register for an account on the T&T Online Shop. Click on "Sign Up" to open an account.

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1.2 If you are already a T&T Rewards Card holder, please follow the steps below to register an account:

1. Select "Already T&T Rewards Card Holder" on the "Sign Up" page.

2. Enter your rewards card number.

3. Select a verification method (phone or email). Once you have chosen the method, the system will show the phone number or email you filled in when you registered your T&T Rewards Card.

4. Click on "Send Code". If you did not receive the verification code (should have a time period given), please click "here".

5. Fill in the verification code.

6. Click on "Next".

7. Set a password on the next page, then click on "Create Account" to finish registration.

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1.3 If you do not have a T&T Rewards Card, please follow the steps below:

1. Click on "Create a New Account" on the "Sign Up" page.

2. Fill in all the boxes that have a * sign.

3. Check the box for Terms and Conditions, Privacy Policy, and Conditions of T&T Rewards.

4. Click on "Sign Up Now" to submit your registration.

5. The system will send you an email confirmation. Please click on the link in the email to verify your account. Once you are done, you may log in to the T&T Online Shop and start shopping.

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2. Log in to the Account

2.1 Click on "Log In" at the top of the page.

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2.2 Fill in your 1. Phone number/Email, 2. Password, and 3. Click on "Log In" on the small pop-up window.

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2.3 You may also log in the T&T Online Shop through a third-party platform.

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2. Product Search

2.1 You may search for products using the navigation bar at the top of the page. Hover your mouse cursor on top of the heading, then click on a sub-category to look for products.

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2.2 You may also use the search bar at the top of the page to look for products.

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3. Adding to Shopping Cart

3.1 For products on the home page, you may add the item into your shopping cart by clicking on the green shopping cart icon on the picture.

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3.2 Under each sub-category, you may also add the products to your shopping cart by clicking on the "Add to Cart" button under the product.

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3.3 Or click on the "Add to Cart" button on the product description page.

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3.4 For the In-Store Pick Up items (i.e. cake, sushi), you may click on "Buy Now" to enter the product descriptions page. On the product description page, you may select the size of the product and fill in other required details, then click on "Add to Cart" to add the in-store pick up item into your shopping cart.

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4. Place Order

4.1 Click on the shopping cart icon on the top of the page to see what is in your Shopping Cart. On this page, you may check the quantity and price of products, as well as the sub-total, and make adjustments as shown below:

1. Click on the "Delete" button beneath the product price to remove an item from your shopping cart.

2. Click on the plus/minus signs on the product to adjust the quantity you wish to purchase.

3. For products you are picking up in-store, you may click on the top right corner of the "Delivery to Home" box to change the T&T supermarket store you wish to pick up from.

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4. Click on the "Checkout" button at the bottom right of the page to go to the payment page.

4.2 Once you are on the checkout page, you may:

1. Select the address for Delivery to Home.

2. Or select the location of a postal office near you for pick up.

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4.3 If you are purchasing any in-store pick up items, you may also select the item pick-up time on the Checkout page.

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4.4 If you are using a coupon, you may enter the coupon code on the top right corner of the Checkout page.

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4.5 At the bottom of the Checkout page, you may select a method of payment.

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4.6 On the right side of the Checkout page, you may check the final total of your purchase, and submit your order by clicking "Place Order".

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4.7 The system will jump to the payment page according to the payment method you selected.

1. For payment with credit and debit (do we accept debit card?) card, you will need to complete the transaction by entering your credit/debit card information and click "Pay Now".

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2. For Alipay, you may scan the QR code with your mobile to pay or log on to your Alipay account to complete the payment.

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3. For WeChat Pay, you may scan the QR code with your mobile to pay.

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