1. Click "Reset Now" at the bottom of the login page

2. Enter the account email address according to the prompt on the page

3. Open the mailbox, click on the reset password link, and then follow the operation prompts to reset the password

A locked account will be automatically unlocked after 10 minutes. If it cannot be unlocked automatically, please contact customer service for assistance. After the account is unlocked, it can be used normally.

1. Please log in to the online store account

2. Click the “Account” in the lower right corner (mobile platform) or the username in the upper right corner (computer platform) to enter "My Account"

3. After entering the account, click Personal Information on the left side of the page to modify personal information

By following this process, your account and data will be permanently deleted, and our team will not be able to recover the account.

From the T&T mobile app: Go to Account > Setting > Delete Account, follow the on screen instruction and submit account deletion request.

You can also submit a request for us to delete your T&T Onlineshop account and delete your personal information by emailing customer.service@tntsupermarket.com. A confirmation email will be sent to the email address associated to your account. You’ll need to reply within 5 days to verify your request.

Every online account will automatically have a Reward Card. After logging into the account with the APP, there will has a Reward Card Barcode on the Reward Card page that can be scanned at the cashier.

1.Please log in to your online store account

2.Click the “Account” in the lower right corner (mobile page) or the username in the upper right corner (computer page) to enter "My Account"

3.Click on "T&T Rewards" to enter the Reward Card page

4.Click " Link/Unlink Reward Card "

5.Enter Reward card number

6.Select receiving channel (phone number or email) for the verification code

7.Click "Send Verification Code"

8.Enter the verification code and click OK

1.If you do not have a physical Reward Card

2.If you have a physical loyalty card Please take your Reward Card to the Local T&T store to fill in “Reward Card Information Update Form”

Unfortunately, the points in the Reward Card cannot be combined at present.

At present, if the points in the Reward Card have not been changed (increased or decreased) for more than 1 year, the points in the Reward Card will be cleared and rested.

Please refer to the link below for the terms of use of the rewards card: https://www.tntsupermarket.com/reward/questions#conditions

1.Please log in to your online store account

2.Click the “Account” in the lower right corner (mobile page) or the user name in the upper right corner (computer page) to enter "My Account"

3.Click "In-Process" under "My Orders"

4.Click “Cancel” next to the Relate order number

5.Select the correct refund reason

6.click to confirm

Note 1: There will be a cooling-off period for the order that has just been placed. If you cancel the order during this period, the refund will be immediately issued. For orders that exceed the cooling-off period will enter the "refund review" process. The refund of this order will be processed within 12 hours.

Note 2: On the day of delivery/pickup, you cannot cancel an online order through the webpage or the APP. If you cannot pick up or receive the order, please contact customer service.

You can request a refund online within 30 days after receiving the goods purchased from T&T Online Platform. The specific process is as follows:

Note 1: When applying, please be sure to select the reason for the refund, describe the reason for the refund, and attach images ("Missing Item" will not require to upload any image), so that we can help you process the refund.

If you purchased the item in local store:

Please bring the relevant receipts and products to the service counter in our local T&T store for return & refund.

If you purchased an item online:

After you apply a refund request online, you can go to the service counter of any local T&T store to return & refund.

Missing Item is most likely due to out of stock reasons.

Please check to see if you have received any refund email. The refund emails may be sent to other email folders such as spam or junk. If you do receive this email, the relate item will be credited to your payment account within 2 business days.

If you unable find this email:

1.Click My Account > My Orders > Completed

2.Click the relate order number and find the product which you haven't received.

Generally, it can be found on the product packaging, but due to different brands, some products display the production date, and some display the expiration date, and the date formats of different brands are also different. Please refer to the explanation of the date on the product. Or contact customer service for further assistant.

Note 1: The expire date short cut like MA refers to May and MR refers to March, can refer to the following Canadian official website:

Unfortunately, order cannot be modified after the order number has been generated. Please cancel your order and re-order again if you need to. Please kindly note that the time slot you chose might not be available later.

At present, we do not have specific driver location information display online, but you can check how many orders are still ahead of you through the link in the text message we send.

Your order will be returned to the fulfillment store, please contact customer service for follow-up solution.

Please contact customer service as soon as possible.

Sorry, T&T currently does not provide secondary delivery services.

Unfortunately, order cannot be rescheduled after the order number has been generated. Please cancel your order and re-order again if you need to.

Missing Item is most likely due to out of stock reasons.

Please check to see if you have received any refund email. The refund emails may be sent to other email folders such as spam or junk. If you do receive this email, the relate item will be credited to your payment account within 2 business days.

If you unable find this email:

1.Click My Account > My Orders > Completed

2.Click the relate order number and find the product which you haven't received.

Note 1: The delivery driver is only responsible for delivering the correct quantity of unopened packages to the customer

Note 2: The delivery driver does not know the specific goods in the package

Note 3: The total package quantity of this order will be posted on each package’s sticker, please check the package quantity while you are receiving the goods

Unfortunately, order cannot be modified after the order number has been generated. Please cancel your order and re-order again if you need to. Please kindly note that the time slot you chose might not be available later.

Call our pick-up hotline within 15 minutes before your arrival. And inform us your car model, color, license plate number and parking location and other information. You can wait in the parking space, or you can also pick up your order at the in-store service counter.

You can find a parking space and stop first, then call our pickup hotline for follow-up action.

You may try contact the store service counter Hotline. Please click "Store Locator" to find the phone number of the relate store service counter

Yes, you can pick up your order at our service counter.

Unfortunately, order cannot be rescheduled after the order number has been generated. Please cancel your order and re-order again if you need to.

Unfortunately, order cannot be modified after the order number has been generated. Please cancel your order and re-order again if you need to. Please kindly inform that once the order being shipped out, you may not be able to cancel the order.

You will receive a tracking number after we ship your order. You can in Canada post Track your order on our website.

Note 1: T&T's order number can be used as Reference Number Canada Post web pages

Please contact our customer service.

T&T provides fast and convenient online payment. We accept VISA and MasterCard credit cards, WeChat Pay and Alipay. However, we are currently not accepting any T&T gift cards and debit cards.

The unsuccessful payment is likely to be rejected by the bank due to credit card expiration, insufficient credit balance, etc., or the credit card transaction verification code is filled incorrectly, and the credit card does not support bank verification requirements. For the above reasons, the cardholder needs to contact the bank directly to solve the problem.

You can try WeChat or Alipay to pay, or you can use other credit cards to pay.

Our teams work hard to get your order right. When you leave a tip, 100% of it is enjoyed by the front-line staff that assembles your orders. There is no minimum amount and it is distributed periodically. If you are unsatisfied after pickup or delivery, please contact customer service at customer.service@tntsupermarket.com.

Coupons need to be used at checkout section; the process is as follows:

1.Adding the product in the shopping cart, and select address & time

2.Click "Proceed to Checkout"

3.Enter the coupon information in the "Coupon" field

1.Currently, only one coupon code/coupon can be used for each order

2.Each coupon has its own conditions of use and expiry date

Each coupon has its own usage conditions, such as minimum purchase, expiration date, etc. If the usage conditions are exceeded, the coupon cannot be used.

Sorry, T&T Ship stamps are not sold as commodities, thus once sold, it cannot be refunded.

You can find store information in "Store Locator" on our website https://www.tntsupermarket.com/store-location

Choose to use "Province/City" or "Postal Code" to search for stores

You can see the specific service hours on the relevant store details page. Please refer to "How to Find a Store" to find the store you need to go to.

You can check it in the "In-Store Flyer" at the top of the page. The link is as follows:

Note 1: Because the weekly specials price may be different depend on the regions, please make sure to enter the correct Postal Code in “Showing Flyer near___ "